This chapter provides you with troubleshooting information for the Duo system and one diagnostic test. See Table 10-2 for information about specific symptoms and remedies.
Be sure you have installed any software that came with the shipment.
Use the table below to solve problems with the Duo system. Also see the OCTANE Workstation Owner's Guide for additional troubleshooting information.
Table 10-1. Troubleshooting Tips
Symptom | Probable Cause | Solution |
|---|---|---|
System won't boot. | System module is not fully seated, or has a compression connector cap attached. | Go to Chapter 3 for instructions on removing and re-seating the system module and checking the compression connectors. |
| XIO module is not completely seated, is in upside down, or has a compression connector cap attached. | Go to Chapter 6 for instructions on removing the XIO module, checking the compression connector, and re-seating the XIO module. |
| PCI module is not fully seated or a compression connector cap is attached. | Go to Chapter 5 for instructions on removing the PCI module, checking the compression connector, and re-seating the PCI module. |
| Power cords are not completely attached. | Check the connections on all power cords. |
Graphics on the screen are incomplete. | A newly installed texture memory option board may not be fully seated. | If you installed a texture memory option board with the Duo upgrade, see the installation guide for this product and check that the texture memory option board is fully seated. |
The troubleshooting information in the rest of this chapter refers to the two XIO graphics boards.
If the board attached to the primary monitor is removed, the secondary board, by default, becomes the primary head.
Table 10-2. Troubleshooting Tips - Screen Problems
If you see: | Take this action: First Step | Second Step: | Third Step: |
|---|---|---|---|
Blank screen or screen with faulty images: OCTANE/SI or /SE/SI or /SE, or /SI or OCTANE/SE with texture memory board/SI or /SE configuration. | 1. Use the gfxinfo 2. Read info in the file. | If both graphics boards
appear in the inventory,
call your If only one board appears in the inventory, do the diagnostic test in this chapter. | Call your service |
Blank screen or screen with faulty images: OCTANE/SSI or /SSE/SI or /SE, or OCTANE/MXI or /MXE/SI or /SE configuration. | 1. Use the gfxinfo 2. Read info in the file. | If both graphics boards
appear in the inventory,
call your If only one board appears in the inventory, do the diagnostic test in this chapter. | Call your service |
If one of your monitor screens is blank or has faulty images, you can make some determination of the problem by using the gfxinfo command. On a correctly functioning system, two lines of this file tell you Graphics board 0 is `IMPACTSR' graphics, and Graphics board 1 is `IMPACTSR' graphics. Board 0 is connected to the primary head, and board 1 is the board connected to the secondary head.
Follow these steps to determine which graphics boards the system is identifying.
Go to the Toolchest > Desktop > Open Unix Shell to open a shell.
On the command line, type /usr/gfx/gfxinfo
On a system with a blank screen or a screen with faulty images, you may have one of two types of information reported.
If you see Graphics board 0 is `IMPACT' graphics, and Graphics board 1 is `IMPACT' graphics, call your service representative.
If you see only one board reported, complete the diagnostic test in this chapter to determine if the problem is software- or hardware-based.
Performing this diagnostic test tells you if the blank screen or faulty images are due to a faulty graphics board or faulty software. If a board in slot A, for example, is not recognized at the beginning of the test, is moved to another slot, and is still not recognized, the board is faulty. If the board in slot A, is not recognized in slot A, but is recognized in the alternate slot, the software is faulty.
 | Caution: You must not swap your OCTANE/SSI or /SSE or OCTANE/MXI or /MXE into slots B and C. The boards overheat and are damaged if they are placed toward the exterior of the workstation. |
For instructions on performing the diagnostic test, go to the section in this chapter written for your configuration. See “Diagnostic Test for an SI/SI Configuration” or “Diagnostic Test for an SSI/SI or MXI/SI Configuration”.
This test is used to determine whether the problem is with the graphics board or with the software that polls a graphics slot.
Follow the instructions in this section to remove both graphics boards, and place the secondary OCTANE/SI or /SE graphics board in slot A.
Go to Chapter 1 for instructions on powering off the OCTANE workstation. Then go to Chapter 6, “Removing the XIO Module” and follow the directions through removing the XIO module. Then return here and go to step 2.
Place protective caps on the XIO compression connectors on the graphics boards.
Determine where on your desk you will place each board, so you can determine which board was in which slot.
Remove the four screws that hold the OCTANE/SI or /SE graphics board in slot A to the XIO module.
Lift the OCTANE/SI or /SE graphics board off the XIO module, and place it on a clean, dry, antistatic surface. Your desktop works well.
Turn the XIO module so that the secondary OCTANE/SI or /SE graphics board faces you.
Follow steps 4 and 5 to remove the secondary OCTANE/SI or /SE graphics board.
Place the secondary OCTANE/SI or /SE graphics board into slot A.
Replace the four screws.
Turn the XIO module so you are facing the empty slot that held the secondary OCTANE/SI or /SE graphics board.
Insert a blank panel in the slot that held the secondary OCTANE/SI or /SE graphics board.
Replace the four screws.
Remove the caps from the compression connectors.
Go to Chapter 6, “Replacing the XIO Module” and follow the directions for replacing the XIO module through powering on the workstation. Then return here and go to the next section for instructions on checking and diagnosing the configuration.
Table 10-3. Diagnostic Test Results: OCTANE/SI or /SE/SI or /SE, or OCTANE/SI or /SE With Texture Memory Board/SI or /SE Configuration
Original State of Board in Slot A or Slots A and D | State of Secondary Graphics Board in the Primary Graphics Board Slot | Solution |
|---|---|---|
1. The primary head displayed a blank or faulty image. | The secondary head displayed a blank or faulty image. | Software problem; call your authorized service representative. |
2. The primary head worked properly. | The secondary head works properly. | Software problem; call your authorized service representative. |
3. The primary head displayed a blank or faulty image. | The secondary head works properly. | Primary graphics board may be faulty; call your authorized service representative. |
4. The primary head worked properly. | The secondary head displays a blank or faulty image. | Secondary graphics board may be faulty; call your authorized service representative. |
After performing this diagnostic test, return the graphics boards to their original positions. Follow the directions in this section.
Go to Chapter 1 and follow the directions for powering off the workstation and attaching the wriststrap. Then go to Chapter 6, “Removing the XIO Module”, and follow the instructions through removing the XIO module. Then return here for instructions on returning the graphics boards to their original positions.
Place caps on the compression connectors.
Remove the graphics board from slot A. In an OCTANE/SI or /SE/SI or /SE configuration, place the OCTANE/SI or /SE graphics board on your desk so you can determine which of the OCTANE/ SI or /SE boards was removed from which slot.
Remove the four screws holding the graphics board to the XIO module.
Lift the board off the XIO module and place it on a clean, dry, antistatic surface.
Turn the XIO module until you are facing the secondary OCTANE/SI or /SE graphics board.
Remove the secondary OCTANE/SI or /SE graphics board from its slot.
Remove the four screws holding the graphics board to the XIO module.
Lift the board off the XIO module.
Place the board from slot A into the slot that held the secondary OCTANE/SI or /SE graphics board.
Insert and tighten the four screws that hold the board to the XIO module.
Repeat the installation process into slot A for the other OCTANE/SI or /SE graphics board.
Remove the caps from the compression connectors.
Go to “Replacing the XIO Module” and follow the directions for replacing the XIO module through powering on the workstation. Then call your authorized service representative with the results of your diagnostic test.
This test is used to determine whether the problem is with OCTANE/SI or /SE graphics board, or with the software that polls a graphics slot.
The diagnostic test for the OCTANE workstation with an OCTANE/SSI or /SSE/SI or /SE, or OCTANE/MXI or /MXE/SI or /SE configuration is different from an OCTANE/SI or /SE/SI or /SE, or OCTANE/SI or /SE with texture memory option board/SI or /SE configuration.
You cannot swap the heads in an OCTANE/SSI or /SSE/SI or /SE, or OCTANE/MXI or /MXE/SI or /SE configuration. However, you can place the secondary head in slot A to see if it is recognized.
Follow the instructions in this section to remove both graphics boards, and place the OCTANE/SI or /SE graphics board in slot A.
Go to Chapter 1 and follow the directions for powering off the workstation and attaching the wrist strap. Then go to Chapter 6, “Removing the XIO Module”, and follow the directions through removing the XIO module. Then return here and go to the next step.
Place protective caps on the XIO compression connectors on the graphics boards.
Turn the XIO module so that slots D and A (the OCTANE/SSI or /SSE, or OCTANE/MXI or /MXE graphics board) are facing you.
Remove the six screws that hold the Primary OCTANE/SSI or /SSE, or OCTANE/MXI or /MXE graphics board to the XIO module.
Place the OCTANE/SSI or /SSE or OCTANE/MXI or /MXE graphics board on an clean, dry, antistatic surface. Your desktop works well.
Turn the XIO module so that the secondary OCTANE/SI or /SE graphics board faces you.
Remove the four screws that hold the secondary OCTANE/SI or /SE graphics board to the XIO module.
Place the secondary OCTANE/SI or /SE graphics board on a clean, dry, antistatic surface. Your desktop works well.
Place a blank panel in the slot from which you removed the secondary OCTANE/SI or /SE graphics board.
Insert and tighten the four screws that hold the blank panel to the XIO module.
Place the secondary OCTANE/SI or /SE graphics board into slot A.
Replace the four screws.
Remove the compression connector cap.
Insert a blank panel into slot D (the one that also held the primary graphics board), using four screws to attach the blank panel to the XIO module.
Caution: Do not place the OCTANE/SSI or /SSE or OCTANE/MXI or /MXE graphics board in slots B and C. Go to “Replacing the XIO Module” and follow the directions for replacing the XIO module through powering on the workstation. Then go to “Checking and Diagnosing the Configuration” to check and diagnose the configuration.
Table 10-4. Diagnostic Test Results: OCTANE/SSI or /SSE/SI or /SE, or OCTANE/MXI or /MXE/SI or /SE Configuration
Original State of Board in Slot A or Slots A and D | State of Secondary Graphics Board in the Primary Graphics Board Slot | Solution |
|---|---|---|
1. The Primary head displayed a blank or faulty image. | The secondary head displayed a blank or faulty image. | Software problem; call your authorized service representative. |
2. The Primary head worked properly. | The secondary head works properly. | Software problem; call your authorized service representative. |
3. The primary head displayed a blank or faulty image. | The secondary head works properly. | Primary graphics board is faulty; call your authorized service representative. |
4. The primary head worked properly. | The secondary head displays a blank or faulty image. | Secondary graphics board is faulty; call your authorized service representative. |
After performing this diagnostic test, return the graphics boards to their original positions. Follow the directions in this section.
Go to Chapter 1, and follow the directions for powering off the workstation and attaching the wrist strap. Then go to Chapter 6, “Removing the XIO Module” and follow the directions through removing the XIO module. Then return here and go to step 2.
Place caps on the compression connectors.
Remove the secondary OCTANE/SI or /SE graphics board from slot A.
Remove the four screws holding the OCTANE/SI or /SE graphics board to the XIO module.
Lift the board off the XIO module and place it on a clean, dry, antistatic surface.
Remove the blank panel from slot D.
Place the OCTANE/SSI or /SSE or OCTANE/MXI or /MXE graphics board into slots D and A.
Insert and tighten the six screws that hold the board to the XIO module.
Find the blank panel that is a place holder for the secondary OCTANE/SI or /SE graphics board, and remove the four screws holding the blank panel to the XIO module.
Remove the blank panel from the slot into which you want to place the secondary OCTANE/SI or /SE graphics board.
Remove the four screws holding the blank panel to the XIO module.
Lift the blank panel off the XIO module.
Place the secondary OCTANE/SI or /SE graphics board in the empty slot.
Insert and tighten the fours screws that attach the secondary OCTANE/SI or /SE graphics board to the XIO module.
Remove the caps from the compression connectors.
Go to “Replacing the XIO Module” and follow the directions for replacing the XIO module through powering on the workstation. Then call your authorized service representative with the results of your diagnostic test.