All IP19/IP21 boards that have been replaced must be returned. This procedure is mandatory. Shipping boxes are included in the upgrade kit; if you need more board boxes, you must to order them before all of the boards can be returned.
Pack the old CPU board in the box and antistatic bag provided. Ensure that the board is packed to withstand the rigors of surface and air freight transportation.
Label the boxes with the RMA labels provided. Make sure that the following address and the RMA number are clearly marked on each label:
Silicon Graphics, Inc.
Receiving Department
Building 11, Dock B
2081 N. Shoreline Blvd.
Mountain View, CA 94043
RMA number
Use the following instructions to return the old IP19 board in the U.S. and Canada:
Call Federal Express at their toll-free number: (800) 238-5355.
Provide the carrier with the following information:
RMA number
sales order number
number of pieces to ship
total weight
Silicon Graphics destination address
If you need further assistance, call the Silicon Graphics Traffic Department at
(415) 390-1243.
Use the directions described in this section to ship the old IP19 board from an international site (not the U.S. or Canada). The general shipping instructions are as follows:
Pack the board in the shipping container provided.
Complete the shipping documentation.
Contact the applicable SkyNet branch in your region (see Table 3-1). SkyNet is the required shipping vendor.
Give the package to SkyNet and retain the gold copy (last sheet) of the airway bill as your receipt.
You must provide three types of shipping documents to the SkyNet shipper:
a commercial invoice
an international SkyNet Airway bill
a Declaration of Free Entry of Returned American Goods
Note: This declaration should already be completed for you.
Complete the following information:
Fill in the "Shipper/Exporter" section of the commercial invoice with the following information:
company name of customer
address
city and country
Indicate the desired shipping date.
List the total number of boxes for shipment.
Sign your name in the signature section of the invoice.
Complete the form as follows:
Fill in the date.
Provide the following information:
company name of customer
address
city and country
Provide your telephone number.
Sign the airway bill in the "Shipper's Signature" section.
Afterwards, insert the three documents into the packing slip envelope and be sure to keep the gold copy (last sheet) of the airway bill.
| Note: Do not seal the envelope. |
See Table 3-1 to find the applicable SkyNet branch and phone number for your country.
| Note: If you cannot find an appropriate SkyNet branch office, or if you have difficulty reaching the SkyNet group, use the following phone number and information: (415) 692-9500 in Burlingame, California. Contact person: Charlene |
Table 3-1. International SkyNet Branch Offices and Phone Numbers
City or Country | Company Name | Phone Number |
|---|---|---|
Berlin, Germany | Die Expressboten | 4930850088 |
Bombay, India | Sky Couriers | 0226349747 |
Caracas, Venezuela | Sky Courier Int'l | 5827818210 |
Dusseldorf, Germany | SkyNet | 49211370136 |
Frankfurt, Germany | West Air Courier | 4969780087 |
Geneva, Switzerland | Schneider's | 41227984468 |
Hamburg, Germany | Der Courier/SkyNet | 4940291917 |
London, England | Sky International | 44895445580 |
Madrid, Spain | Sky Courier Int'l | 3417263007 |
Mexico City, Mexico | SkyNet de Mexico | 5256892944 |
Milan, Italy | Int'l Cargo Systems | 392516951 |
Munich, Germany | SkyNet | 498958045 |
Paris, France | ExtraCom | 33140115500 |
Peru and Chile | SkyNet | 094701491 |
Rome, Italy | Int'l Cargo Systems | 03965506008 |
Sao Paulo, Brazil | Fex Express | 55112410344 |
Seoul, Korea | Air Couriers, Int'l | 8223252010 |
Stockholm, Sweden | Spedman/Courex | 46859127290 |
Sydney, Australia | SkyNet | 6123164855 |
Taipei, Taiwan | Zip Express | 88627603729 |
Tokyo, Japan | Nissin Air Cargo | 81476326506 |
Toronto, Canada | Elite Link | 4168471072 |
Vienna, Austria | ASAP/SkyNet | 432227129652 |
Zurich, Switzerland | Schneider's | 41181463699 |