All CPU boards that have been replaced must be returned. This procedure is not optional. Shipping boxes are included in the upgrade kit; if you need more board boxes, you may have to order them before all of the boards can be returned.
Pack the old CPU board in the box and antistatic bag provided. Ensure that the board is packed to withstand the rigors of surface and air freight transportation.
 | Caution: Boards must be shipped in antistatic bags. |
An RMA form (p/n 011-0346-001) is provided with each upgrade. Field engineers should help customers fill out the RMA form. The customer keeps this form and takes one of the following steps:
International customers should call the closest Silicon Graphics subsidiary to receive instructions on how to return the CPU board. Refer to the list of contacts in Section 3.3, "International Sites and RMA Contacts."
Domestic and Canadian customers should call (800) 627-1075. They will receive an RMA number and make arrangements for the hardware to be picked up.
ARGENTINA Buenos Aires Gutavo Palombo Tel: 54 1 328 8150 Fax: 54 1 328 7900 | DENMARK Copenhagen Martin Bjerre Tel: 45 43 43 86 00 Fax: 45 43 43 86 06 | HONG KONG/CHINA Beijing C.M. Choi Tel: 852 2784 31 11 Fax: 852 2778 91 00 |
AUSTRALIA Sydney Sue Barlow or Peter Miles Tel: 61 2 879 95 00 Fax: 61 2 879 60 26 | EUROPEAN/MIDDLE EAST Distribution Territory Gland, Switzerland Anouch Pittet Tel: 41 22 999 92 9 Fax: 41 22 364 83 65 | INDIA New Delhi Sabina Suri Tel: 91 11 621 1354 and 91 11 621 6324 Fax: 91 11 621 0752 and 91 11 646 4646 |
AUSTRIA Vienna Andrea Lazar Tel: 43 1 798 68 48 Fax: 43 1 798 68 48 11 | FINLAND Helsinki Raija Veihola Tel: 358 0 61 33 24 33 Fax: 358 0 61 33 24 50 | ISRAEL Tel Aviv Miki Cohn Tel: 972 3 49 21 91 Fax: 972 3 49 21 94 |
BELGIUM Brussels Sonja Lauwers Tel: 32 2 679 00 50 Fax: 32 2 675 14 57 | FRANCE Paris Herve Bernardin Tel: 33 1 34 88 80 00 Fax: 33 1 34 65 96 19 | ITALY Milan Vivian Rusineti Tel: 39 2 57 56 11 Fax: 39 2 57 56 13 50 |
BRAZIL Sao Paulo Edson Maciel Tel: 55 11 851 17 11 Fax 55 11 881 26 92 | GERMANY Munich Werner Link Tel: 49 89 461 08 0 Fax: 49 89 461 08 222 | JAPAN Tokyo Takayuki Fujii Tel: 81 44 461 23 11 Fax: 81 44 861 23 20 |
CZECH REPUBLIC Brno Jiri Urvalec Tel: 42 5 432 125 42/28 Fax: 42 5 432 123 17 | HOLLAND De Meern Sylvia Ravensbergen Tel: 31 34 06 21 711 Fax: 31 34 06 21 454 | KOREA Seoul S.H. Jung Tel: 82 2 514 81 11 16 Fax: 82 2 514 81 17 |
MEXICO Mexico City Laura Miriranda or Tel: 52 5 662 03 22 Fax: 52 5 662 69 42 | NEW ZEALAND Auchland Sheryl Innes or Mike Hayes Tel: 64 9 302 94 50 Fax: 64 9 302 94 55 | NORWAY Oslo Torunn Berger Tel: 47 22 73 20 15 Fax: 47 22 73 22 11 |
RUSSIA Moscow Pertra Zattler Tel: 095 246 1444 Fax: 095 246? 2667 | SINGAPORE Shrilyn Zattler Simon Lim Tel: 65 777 30 88 Fax: 65 779 36 50 | SOUTH AFRICA Johannesburg Astrid Bakenhorst Tel: 27 11 884 41 47 Fax: 27 11 884 54 09 |
SPAIN Madrid Maria Jose Ruiz Tel: 34 1 442 90 77 Fax: 34 1 442 01 50 | SWEDEN Stockholm Gunilla Henriksson Tel: 46 8 601 2660 Fax: 46 8 601 9565 | SWITZERLAND Gland (Subsidiary Only) Yves Odlbert or John R. Tel: 41 22 999 92 60 Fax: 41 22 364 83 66 |
TAIWAN Taipei Tery Fu or Christine Chen Tel: 886 2 560 5668 Fax: 886 2 523 3881 | UNITED KINGDOM Reading Dilly Thirkill or Phil Cane Tel: 44 1734 25 75 00 Fax: 44 1734 25 75 05 |
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