All IP19 boards that have been replaced must be returned. This procedure is not optional. Shipping boxes are included in the upgrade kit; if you need more board boxes, you may have to order them before all of the boards can be returned.
Pack the old IP19 board in the box and antistatic bag provided. Ensure that the board is packed to withstand the rigors of surface and air freight transportation.
 | Caution: Boards must be shipped in antistatic bags. |
Label the boxes with the RMA labels provided. Make sure that the following address and the RMA numbers are clearly marked on each label:
Silicon Graphics, Inc.
Receiving Department
Building 11, Dock B
2081 N. Shoreline Blvd.
Mountain View, CA 94043
RMA number
Use the following instructions to return the old IP19 in the U.S. only:
Call Federal Express at their toll-free number: (800) 238-5355.
Provide the carrier with the following information:
RMA number
Sales order number
Number of pieces to ship
Total weight
Silicon Graphics destination address
If you need further assistance, call the Silicon Graphics Traffic Department at
(415) 390-1243.
Use the following instructions to ship the old IP19 board in Canada:
Call CanPack International at their toll-free number: (800) 661-5117.
Request voice-mail box 261.
At the appropriate voicemail prompt, please provide the following information:
Identify yourself as a Silicon Graphics RMA customer.
Your company name.
Address, suite number (if applicable), province, and postal code.
Your name or alternate contact name and telephone number.
Approximate weight of boxes to be returned.
Valid Silicon Graphics Return Authorization Number (RMA).
If you have any questions or need further assistance, contact Van Dremmel at
(415) 390-1641
Use the directions described in this section to ship the old IP19 board from an international site (not the U.S. or Canada). The general shipping instructions are as follows:
Pack the board in the shipping container provided.
Complete the shipment documentation as follows:
Contact the applicable SkyNet branch in your region (see Table 3-1). SkyNet is the required shipping vendor.
Give the package to SkyNet and retain the gold copy (last sheet) of the airway bill as your receipt.
You must provide three types of shipping documents to the SkyNet shipper:
a Commercial Invoice
an International SkyNet Airway Bill
a Declaration of Free Entry of Returned American Goods
 | Note: This declaration should already be completed for you. |
The following sections describe how to complete each of the three types of shipping documents.
Complete the following information:
Fill in the "Shipper/Exporter" section of the commercial invoice with the following information:
company name
address
city
country
Indicate the desired shipping date.
Check the appropriate box in the field "CHK ITEM RETURNING."
Indicate the quantity being returned, the appropriate extended value, and the total invoice amount.
List the total number of boxes for shipment and their approximate total weight.
Sign your name in the signature section of the invoice.
Complete the form as follows:
Fill in the date.
Provide the following information:
company name
address
city and country
Provide your telephone number.
List the total number of boxes for shipment and their approximate total weight.
Sign the airway bill in the "Shipper's Signature" section.
Afterwards, insert the three documents into the packing slip envelope and be sure to keep the gold copy (last sheet) of the airway bill.
| Note: Do not seal the envelope. |
See Table 3-1 to find the applicable SkyNet branch and phone number for your country.
| Note: If you cannot find an appropriate SkyNet branch office, or if you have difficulty reaching the SkyNet group, use the following phone number and information: (415) 692-9500 in Burlingame, California. Contact person—Charlene |
Table 3-1. International SkyNet Branch Offices and Phone Numbers
City, Country | Company Name | Phone Number |
|---|---|---|
Asuncion |
| 59521443785 |
Athens, Greece |
| 3016472212 |
Auckland, New Zealand |
| 93782106 |
Bogota, Columbia |
| 5712131679 |
Bangkok, Thailand |
| 662541308 |
Berlin, Germany | Die Expressboten | 4930850088 |
Bombay, India | Sky Couriers | 91226349747 |
Brussels, Belgium |
| 3232426360 |
Buenos Aires, Argentina |
| 5413949190 |
Caracas, Venezuela | Sky Courier Int'l | 5827818210 |
Copenhagen, Denmark |
| 4532523555 |
Dublin, Ireland |
| 35318426211 |
Dusseldorf, Germany | SkyNet | 49211370136 |
Frankfurt, Germany | West Air Courier | 4969780087 |
Geneva, Switzerland | Schneider's | 41227984468 |
Guatemala |
| 5022310805 |
Hamburg, Germany | Der Courier/SkyNet | 4940291917 |
Hong Kong |
| 8527731997 |
Istanbul, Turkey |
| 9012522774 |
Jakarta, Indonesia |
| 6221712855 |
Johannesburg, South Africa |
| 27113922596 |
Kuala Lumpur, Malaysia |
| 6037336257 |
Lima, Peru |
| 5114331717 |
Lisbon, Spain |
| 35119425732 |
London, England | Sky International | 44895445580 |
Madrid, Spain | Sky Courier Int'l | 3417263007 |
Manila, Philippines |
| 6327351 |
Mexico City, Mexico | SkyNet de Mexico | 5256892944 |
Milan, Italy | Intl Cargo Systems | 392702000004 |
Montivideo, Uruguay |
| 5982960505 |
Montreal, Canada |
| 5143933464 |
Munich, Germany | SkyNet | 498958045 |
Oslo, Norway |
| 472120020 |
Paris, France |
| 33142941363 |
Rio de Janiero, Brazil |
| 55213933977 |
Rome, Italy | Intl Cargo Systems | 03965506008 |
San Jose |
| 506315859 |
San Juan, Puerto Rico |
| 8097581670 |
Santiago, Chile |
| 5626985289 |
Sao Paulo, Brazil | Fex Express | 55112410344 |
Seoul, Korea | Air Couriers, Int'l | 8227113030 |
Singapore |
| 652849946 |
Stockholm, Sweden | Spedman/Courex | 4687978940 |
Sydney, Australia | SkyNet | 6123164855 |
Taipei, Taiwan | Zip Express | 88627603729 |
Tel Aviv, Israel |
| 9723373972 |
Tokyo, Japan | Nissin Air Cargo | 81476326506 |
Toronto, Canada | Elite Link | 4168471072 |
Vancouver, Canada |
| 6046889915 |
Vienna, Austria | ASAP/SkyNet | 432227129652 |
Zurich, Switzerland | Schneider's | 41181463699 |