This guide describes Request Tracking System (RTS), a system for tracking bugs and requests for enhancements. RTS was designed using the CASEVision™/Tracker tool from Silicon Graphics, Inc.®, a tool for creating and modifying request tracking systems.
RTS is designed to
meet the basic request tracking needs of most software organizations with only minor modification
serve as a functioning starter example of a Tracker-based system for those organizations that want to create their own systems
RTS consists of four applications: rtsquery, the main application, which provides full functionality, and three supplementary applications for special purposes: rtssubmit, rtsrespond, and rtsapprove.
As you read this guide, please bear in mind that if your organization has modified the standard version of RTS, you may find minor differences from the one described here. The basic concepts and application structure should be the same.