Embedded Support Partner User Guide

Document Number: 007-4065-009

Front Matter

| List of Figures | List of Tables |

Table of Contents

What's New in this Document

1. Introduction
ESP Benefits
ESP Architecture
Remote Support Capability
Security Features
System Performance Impact of ESP

2. Accessing ESP
Using the Command Line Interface
Using the Web-based Interface
Configuring Single System Management
Configuring Group Management

3. Administering ESP
Setting Up the Customer Profile
Setting Up the Network Permissions
Setting Up the User Permissions
Manipulating Database Archives

4. Setting Up the ESP Environment
Setting Up the System Serial Number (ESP for the Linux OS Only)
Setting Up the Global Configuration Parameters
Setting Up the Paging Parameters (ESP for IRIX OS Only)
Setting Up the System Parameters (Single System Manager Mode Only)
Setting Up the System/Client Parameters (System Group Manager Mode Only)
Setting Up the Authentication Password
Using the Command Line Interface to Configure SGM Settings
Importing and Exporting ESP Environments

5. Configuring ESP
Configuring Events
Configuring Actions
Configuring Performance Monitoring
Configuring System Monitoring

6. Viewing Reports
About Reports
Events Registered Reports
Actions Taken Reports
Availability Reports
Diagnostic Result Reports
Hardware Reports
Software Reports
System Reports

7. Using the ESP Logbook
About the ESP Logbook
Viewing Logbook Entries
Adding a Logbook Entry

8. Sending Notifications
About the espnotify Tool
Invoking espnotify from ESP

9. Logging Events from Applications and Scripts
Event Classification and Sequence Numbers
Using the Event Manager API
Using the emgrlogger and esplogger Tools

10. Default Event Classes and Types
ESP for the Linux OS
ESP for the IRIX OS

11. ESP Error Codes
Generic Errors
Event Manager Errors
SGM Error Codes
ESP Execution Errors